Gonçalo Sousa

IT professional with a background in Linux systems administration and cloud infrastructure, currently focused on DevOps practices such as automation, containerization, and observability across infrastructure and platform environments. Hard-working and curious, always keen to dig into how things work and pick up new tools along the way. Friendly and easy-going, valuing good teamwork as much as solving technical problems.

• Worked within Agile ceremonies (standups, sprint planning, architectural review & design) to ensure high-quality delivery and continuous improvement across industrial manufacturing platforms

• Implemented end-to-end observability for Kubernetes Pods by instrumenting workloads with OpenTelemetry and integrating metrics, traces, and logs into Datadog

• Designed and maintained Datadog dashboards to monitor platform health, application performance, and key business metrics across manufacturing environments

• Managed and maintained JFrog Artifactory as the central artifact repository, ensuring reliable artifact storage and distribution across CI/CD pipelines

• Managed and maintained multiple industrial platforms across different Maisons, ensuring platform availability, compliance, and alignment with each maison's operational requirements

• Monitored platform health via Datadog, opening incidents upon detection, resolving in-scope issues directly, and assigning or escalating to relevant internal teams or external parties (software vendors, Maison IT) when outside scope

• Owned incident communications end-to-end — notifying stakeholders on opening, providing periodic status updates on root cause and remediation progress, and reporting final resolution outcomes

• Tracked internal tasks and project progress in JIRA and managed incident response and service requests through ServiceNow

• Created and maintained technical documentation in Confluence

• Participated in Root Cause Analysis and Post-Mortem processes, documenting findings and driving corrective actions to improve platform reliability

• Provided support on Azure focused in both Platform as a Service (PaaS) and Infrastructure as a Service (IaaS)

• Worked with Agile methodology to ensure high quality delivery and support on a daily basis

• Deployed Azure resources with Terraform using Terraform Enterprise and Azure DevOps with ARM templates

• Managed and troubleshot Windows Server and Linux Virtual Machines

• Managed High-Performance Computing cluster (HPC Pack on Windows Server) maintenance and troubleshoot

• Automated processes with Bash & PowerShell scripting and Azure DevOps pipelines

• Reviewed Microsoft Defender for Cloud and implemented recommendations according to product architecture and/or company security policies

• Automated processes with Bash scripting

• Provided product support (Changes, Incidents and Requests) using JIRA and ServiceNow

• Created and maintained technical documentation for installations, deployments, architecture, changes, incidents and processes using Confluence

• Collaborated with multiple teams (Developers and L3) to troubleshoot and deploy specific requirements

• Mentored and guided newcomers in understanding customer infrastructure architecture, procedures, and ticket management through knowledge transfer and practical experience

• Provided support on Azure focused in both Platform as a Service (PaaS) and Infrastructure as a Service (IaaS)

• Worked with Agile methodology to ensure high quality delivery and support on a daily basis

• Managed and troubleshot Windows Server and Linux Virtual Machines

• Reviewed Microsoft Defender for Cloud and implemented recommendations according to product architecture and/or company security policies

• Automated processes with Bash scripting

• Managed High-Performance Computing cluster (HPC Pack on Windows Server) maintenance and troubleshoot

• Provided customer support across different business sectors (Changes, Incidents, and Requests) using Azure DevOps, Jira, and ServiceNow

• Created and maintained technical documentation for installations, deployments, architecture, changes, incidents and processes using Azure DevOps and Confluence

• Collaborated with multiple teams (Developers, L3 and Systems) to troubleshoot and deploy specific requirements

• Mentored and guided newcomers in understanding customer infrastructure architecture, procedures, and ticket management through knowledge transfer and practical experience

• Deployed, configured, maintained and troubleshoot servers including Dell, HP, Oracle Server and Oracle Engineered Systems (Exadata, Exalogic, and Private Cloud Appliance)

• Managed Linux server deployment, configuration, maintenance, tuning and troubleshooting across RHEL and Debian distributions

• Deployed, configured, managed and troubleshoot virtualization platforms (Exalogic, Oracle Virtual Manager and Oracle Linux Virtualization Manager) and respective virtual machines

• Implemented backup solutions and system monitoring using BareOS, EMC NetWorker, Oracle Secure Backup, CheckMK, Nagios and Oracle Enterprise Manager

• Automated processes with Ansible and Bash scripting

• Deployed, configured, maintained and troubleshoot storage (LVM, NFS, Oracle ZFS Appliance), networking (firewalld and iptables), and containerization (Docker with Docker compose) environments

• Configured, maintained and troubleshot web services and print management using Apache HTTP Server, NGINX, and CUPS

• Provided customer support across different business sectors (Changes, Incidents, and Requests) using Redmine, ServiceNow, and iTop

• Implemented Oracle technology-driven projects across different business sectors

• Created and maintained comprehensive technical documentation for installations, deployments, architecture, changes, incidents and processes using Microsoft OneNote

• Collaborated with multiple teams (Database, Middleware, and Big Data) to troubleshoot and deploy specific requirements

• Provided 24/7 on-call support

• Mentored and guided newcomers in understanding customer infrastructure architecture, procedures, and ticket management through knowledge transfer and practical experience

• Certification ID: 200-086-106

• Issued: 25th June 2020

• Issued: 9th December 2019

• Issued: 10th March 2022

• EQF Level 5

• EQF Level 4

• Designed and maintained a self-hosted environment using Proxmox for media management, hands-on experience and skill development

• Deployed and managed services through virtual machines and containers (LXC and Docker), including Pi-Hole for network-wide ad-blocking, NGINX for reverse proxy and web hosting, self-hosted GitLab for version control and CI/CD implementation, Prometheus and Grafana for monitoring and visualization, and a variety of other services

• Automated resource provisioning and configuration using Ansible and Terraform

• Continuously expanded and optimized the environment to integrate additional services for network management, security, media tools and development

Native

Highly proficient in speaking and writing

Basic knowledge