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Gonçalo Sousa

DevOps Engineer

  • My Address
    Seixal, Portugal
  • My LinkedIn
    @gsousa7
  • My Github
    @gsousa7
  • My GitLab
    @gsousa7
  • My Credly
    @gsousa7
    • Introduction
      Introduction

      • IT professional with a background in Linux systems administration and cloud infrastructure, currently focused on DevOps practices such as automation, containerization, and observability across infrastructure and platform environments. Hard-working and curious, always keen to dig into how things work and pick up new tools along the way. Friendly and easy-going, valuing good teamwork as much as solving technical problems.

    • Experiences
      Experiences

      • DevOps Engineer @ Richemont

        Mar. 2026 — Present
        • Implemented end-to-end observability for Kubernetes workloads with OpenTelemetry, and built Datadog dashboards to monitor platform health, application performance, and key business metrics across manufacturing environments

        • Managed and maintained JFrog Artifactory as the central artifact repository, ensuring reliable storage and distribution across CI/CD pipelines

        • Managed and supported platforms across all Maisons running our platform, ensuring availability, compliance, and alignment with each Maison's operational requirements

        • Owned incident management end-to-end via Datadog — from detection and triage through escalation to internal teams or external vendors, and stakeholder communication through to resolution

        • Participated in Root Cause Analysis and Post-Mortem processes, documenting findings and driving corrective actions to improve platform reliability

        • Tracked tasks and incidents across JIRA, ServiceNow, and Confluence, keeping technical documentation current

        • Actively contributed to architectural reviews and design decisions through Agile ceremonies, driving continuous improvement across industrial manufacturing platforms

      • DevOps Engineer @ AXA Group Operations

        Sep. 2024 — Feb. 2026
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        • Provided Azure platform support across PaaS and IaaS, deploying and managing resources with Terraform (Terraform Enterprise) and ARM templates via Azure DevOps

        • Managed and troubleshot Windows Server and Linux virtual machines, including a High-Performance Computing cluster (HPC Pack)

        • Automated operational processes with Bash and PowerShell, integrated into Azure DevOps pipelines

        • Reviewed Microsoft Defender for Cloud findings and implemented remediations aligned with architecture and security policy

        • Handled product support (changes, incidents, requests) through JIRA and ServiceNow, keeping technical documentation current in Confluence

        • Collaborated across Developers and L3 teams to troubleshoot and deliver specific requirements

        • Onboarded newcomers to customer infrastructure, procedures, and ticket management through hands-on knowledge transfer

      • Cloud Engineer @ Timestamp

        Apr. 2022 — Sep. 2024
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        • Provided Azure platform support across PaaS and IaaS, managing Windows Server and Linux virtual machines and a High-Performance Computing cluster (HPC Pack)

        • Reviewed Microsoft Defender for Cloud findings and implemented remediations aligned with architecture and security policy

        • Automated operational processes with Bash scripting

        • Handled customer support (changes, incidents, requests) across Azure DevOps, Jira, and ServiceNow, keeping technical documentation current in Confluence

        • Collaborated across Developers, L3, and Systems teams to troubleshoot and deliver specific requirements

        • Guided newcomers through customer infrastructure, procedures, and ticket management via structured knowledge transfer

      • Linux System Administrator @ Timestamp

        Sep. 2018 — Apr. 2022
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        • Deployed, configured, and maintained physical and virtual infrastructure (Dell/HP/Oracle servers, Oracle Engineered Systems, Oracle Virtual Manager, Oracle Linux Virtualization Manager) across RHEL and Debian environments

        • Implemented backup and monitoring solutions using BareOS, EMC NetWorker, Oracle Secure Backup, CheckMK, Nagios, and Oracle Enterprise Manager

        • Automated infrastructure processes with Ansible and Bash scripting

        • Managed storage (LVM, NFS, Oracle ZFS Appliance), networking (firewalld, iptables), and containerization (Docker Compose)

        • Configured and maintained web services and print management with Apache HTTP Server, NGINX, and CUPS

        • Handled customer support (changes, incidents, requests) across Redmine, ServiceNow, and iTop, collaborating with Database, Middleware, and Big Data teams, and keeping documentation current in Microsoft OneNote

        • Provided 24/7 on-call support

        • Trained newcomers on customer infrastructure, procedures, and ticket handling through structured knowledge transfer

    • Skills
      Skills

      • Cloud, Virtualization & Infrastructure

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      • Containerization & Orchestration

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      • Automation

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      • Continuous Integration & Continuous Delivery

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      • Monitoring & Observability

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      • Web Servers, Proxies & Reverse Proxies

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      • Infrastructure Services

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      • Operating Systems

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      • Scripting Languages

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      • Agile & Collaboration Tools

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    • Certificates
      Certificates

      • Red Hat Certified System Administrator (RHCSA)

        Jun. 2020

        Certification ID: 200-086-106

      • Oracle Certified Associate Oracle Linux 5 and 6 System Administrator

        Dec. 2019
      • Enterprise Open Workspace Administrator

        Mar. 2022
    • Education
      Education

      • Network and Systems Administration @ ATEC

        Jun. 2016 — Sep. 2017

        EQF Level 5

      • Network and Systems Technician @ ATEC

        Nov. 2013 — May 2016

        EQF Level 4

    • Projects
      Projects

      • Personal Homelab

        • Designed and maintained a self-hosted environment using Proxmox to host tools and resources

        • Deployed and managed services through virtual machines, containers and Kubernetes, including media management, learning resources, Pi-Hole for network-wide ad-blocking, NGINX for reverse proxy and web hosting, self-hosted GitLab for version control and CI/CD implementation, Prometheus and Grafana for monitoring and visualization, and a variety of other services

        • Automated resource provisioning and configuration using Ansible and Terraform

        • Continuously expanded and optimized the environment to integrate additional services for network management, security, media tools and development

    • Languages
      Languages

      • Portuguese

        Native

      • English

        Highly proficient in speaking and writing

      • French

        Basic knowledge

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